™
PagePro 1350W
WarrantyExchange
Guide
1760669-001A
Introduction
Thank you for contacting a technical support representative to obtain
information about returning your printer for warranty exchange. Follow these
instructions very carefully.
If you need additional assistance, refer to the General Information Guide
(included with the original printer) or printer.konicaminolta.com for worldwide
sources of service and support.
Attention
Failure to follow these instructions could result in voiding your
warranty.
Exchange Procedure
Each of these steps is explained in detail in this guide.
1 Unpack the exchange printer.
2 Prepare the original printer—turn it off, unplug the
power cord, and remove the interface cables and
media.
See page 2.
See page 3.
3 Move the imaging cartridge from the original printer to See page 4.
the exchange printer.
4 Finish setting up the exchange printer—fill the tray with See page 6.
media, plug it in, attach the interface cables, and turn it
on.
5 Repack the original printer, and call the shipper for
pickup.
See page 8.
1
Introduction
Unpack the Exchange Printer
Attention
Use caution when unpacking the exchange printer, so the packaging
(including the tape) can be used to repack the printer to be returned.
1 Unpack the exchange printer.
2 Remove the tape from the outside of the exchange printer.
A
B
2
Unpack the Exchange Printer
3 Open the media tray on the exchange printer and remove the
remaining tape and packing materials.
A
B
Prepare the Original Printer
1 Turn off the original printer, unplug the power cord, and remove
the interface cable(s).
A
B
C
3
Prepare the Original Printer
2 Remove the media from the original printer’s tray and then slide
in the output tray.
A
B
Move the Imaging Cartridge
1 Remove the imaging cartridge (which includes both the toner
cartridge and the drum cartridge) from the original printer.
A
B
C
4
Move the Imaging Cartridge
2 Insert the imaging cartridge in the exchange printer.
A
B
C
5
Move the Imaging Cartridge
Finish Setting Up the Exchange Printer
1 Fill the media tray with paper and then pull out the output tray.
B
A
C
6
Finish Setting Up the Exchange Printer
2 Plug in the power cord, connect the interface cable(s), and then
turn on the printer.
A
B
C
7
Finish Setting Up the Exchange Printer
Repack the Original Printer
1 Insert the packing materials
inside the original printer.
ꢀ"
After inserting the
packing materials,
slide the media guides
against them to hold
them in place.
2 Replace the packing tape
on the front of the original
printer, and then close the
media tray.
3 Replace the packing tape on the outside of the original printer.
B
A
8
Repack the Original Printer
4 Repack the original printer in the
carton in which the exchange
printer was shipped.
5 Securely tape the top flaps of the shipping carton closed.
6 In the Americas, clearly write the RMA (Return Merchandise
Authorization) number you received from your customer support
representative on the outside of the carton before calling the
shipper for pickup.
ꢀ"
If the RMA number is not prominently visible on the outside
of the return carton, we will not accept receipt.
7 Ship the printer, using the shipper and shipping label provided
with the exchange printer.
9
Repack the Original Printer
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